Terms & Conditions

Customers placing orders through www.hobb-e-mail.com will be deemed to have read and accepted the following terms and conditions:-

• All goods shown on the site are in stock to the best of our knowledge (except PREVIEW items and where otherwise noted). Certain items, which are generally kept in stock at all times, may be shown as "Currently out of stock". These items are on order and will be back in stock, hopefully, within 10-14 days. Whenever possible, the site is updated daily - exceptions occur.
• Item details, information, specifications and prices are correct at the time of the product being added to the site. Product dimensions are taken from manufacturer's infomation and we are not responsible for discrepancies. Should this info change, the product description will be updated ASAP on the site. Exceptions may occur.
• Prices shown are inclusive of VAT at 20% where applicable. VAT will be refunded from goods ordered from VAT deductable destinations - ie. outside of the EU - when we process your order. Exceptions occur.
• All goods ordered are subject to Postage & Packing charges - current rates are shown on the Postal Rates page. (Please note the section regarding heavy parcels.) NB. When entering your payment details through Worldpay we can gain your country information. We have categorised Country into UK, Europe and Rest of World in the Shopping Cart to speed up Country selection at that time.
• Orders received through the secure shopping cart will be processed on a first come, first served basis. NB. Orders are processed between Tuesday and Saturday during shop hours - notifications of orders are not sent until orders are processed ie. notification of an order placed at 8 p.m. will not be sent until the next morning. Notifications for orders placed between 5 p.m. saturday and 9 a.m. tuesday will not be sent until tuesday.
• Orders received without complete or correct  details will not be processed - please ensure that all details are correct before clicking the "Proceed to payment" button. This includes your e-mail address which must be in the correct case where necessary. We are not obliged to contact you should details given be incorrect or incomplete.
• Orders placed offline (eg. by telephone) will have P&P added as per the postal rates page. If you require next day delivery please advise.
• Where a Discount Code is used, the Checkout page will, erroneously, apply the discount to ALL items in the Shopping Basket. When orders are processed, this will be corrected and applied to the relevant items only. Please be aware the final cost of your order may increase if you have ordered items not relating to the discount code.
• Orders placed for PREVIEW items will be processed at the time of ordering and goods will be dispatched immediately upon arrival. Prices shown are estimated and may be subject to alteration. This change in our Terms & Conditions is due to Payment authorisations only being valid for one month. PREVIEW items which are ordered and paid for are NOT refundable if delivery is delayed by the manufacturer/supplier. If you do NOT wish to be charged, please do not pre-order PREVIEW items.
• Goods reserved for payment at a later date must be paid for within 28 days of reservation. Deposits paid for reserved goods can only be used for the purchase of those goods and can not be refunded or transferred to other items.
• Your payment will be processed using Worldpay. We have no access to your payment details except to alter the total amount due to out-of-stock/unsent items, or for VAT/P&P alterations. You will receive an e-mail from Worldpay accepting your payment. We will send an e-mail confirming the order, with any necessary adjustments where items are unavailable, and another when goods have been dispatched
• All goods will be sent requiring a signature on delivery. The Royal Mail tracking number for your order can be obtained from us on request, after the goods are dispatched.
• Goods sent in error, ie not the goods ordered, can be returned to us and a replacement or a full refund, including P&P, will be issued once the items are received back with us.
• Goods ordered in error can be returned for exchange or refund, although we will NOT refund return P&P in this case - please check the goods you have ordered before transmitting your payment. Goods ordered in error also include items deemed unsuitable and unwanted duplicate items - this does NOT affect your statutory rights to return unwanted unused items within 7 days of receipt.
• Goods returned to us for whatever reason must include the payment card receipt and invoice enclosed with your delivery. They must be sent with sufficient postal insurance to us at The Hobby Shop, 122 West Street, Faversham, Kent ME13 7JB. Please also enclose your reason(s) for returning the goods.
• We will not allow any 3rd party access to personal details left on our secure shopping cart. E-mail addresses left on the server will be used for the sole purpose of sending information regarding the order to which it relates.
• Please make sure that your e-mail account is set to accept e-mails from sales@hobb-e-mail.com. Otherwise you may not receive order confirmation and dispatch e-mails.

Page updated: 06/06/2013